Pantam
Pantam
Welcome to our FAQ section. Here, you’ll find answers to the most common questions about our handpans, from materials and tunings to care and customization. Whether you're new to the world of handpans or looking for specific details about our instruments, we’re here to help.
Yes, absolutely. We ship globally via DHL Express Priority. Each instrument is securely packed inside a shockproof EVA hardcase and a heavy-duty double-walled carton to ensure it arrives in perfect condition.
Please explore the Sound Models section in our menu. Custom scales? YES YES YES, creating bespoke layouts is our passion. Let us know your vision, and we will sculpt it.
Sure. With each instrument we give you a beautiful and comfortable soft backpack case we developed with our artisans. Alternatively, we can upgrade your order to a professional hardcase (e.g., hardcasetechnologies.com) for a slight additional cost.
Diameter: 55 cm (20.8 inches)
Height: 26 cm (10.2 inches)
• Classic instruments: 1,190 USD.
• Extended instruments: around 2,450 USD.
• Extended mutant instruments: around 3,200 USD.
It depends on the waiting list we have, but usually around 60 to 90 days for custom orders. In-stock classic models are dispatched within 48 hours.
We currently focus on two premium options: 1st Gen Nitrated Steel (Crisp and percussive) and Ember Stainless Steel (Cathedral sustain and rustproof).
Choosing the scale is one of the most exciting moments in a player’s life: take your time and check all the videos in the Sound Models section, possibly with your headphones. If you wish, you are more than welcome to visit our workshop to try our sound models in person. Just write to us.
It may change according to technical and metallurgical requirements. The final hue can range across matte silver, deep bronze, and dark blue variations.
For structured online learning, we highly recommend you log on to MasterTheHandpan courses.
After every playing session, you should use a microfiber cloth to remove any trace of grease.
Once a month we recommend you clean the instrument with alcohol and put protective oil on it, such as Phoenix Oil. Avoid exposition to direct sunlight and store the instrument in a dry place.
If you need to leave the handpan in the case for more than 3 days, we recommend you leave the zip open in order to avoid humidity.
Yes we do! Contact us to know how the retuning process works.